Claims Process

Notify us of the incident via phone, email, or online form. Provide your policy number, incident details, and any immediate documentation. For emergencies, call our 24/7 hotline first.

You receive a claim reference number and are assigned a dedicated claims handler. We confirm coverage applicability and outline the documentation required to proceed.

Our claims team (and appointed surveyors where needed) investigate the loss, verify documentation, quantify the damage, and determine policy response. You're kept informed throughout.

We communicate the claim decision with a clear explanation. If approved, we confirm the settlement amount. If additional information is needed, we specify exactly what's required.

Settlement is paid directly to your nominated account. For large or complex claims, interim advance payments may be available to maintain your cash flow during resolution.