Emergency
Emergency Contact
For urgent incidents requiring immediate response — cargo damage, theft, total loss, or critical liability events — our emergency team is available around the clock.
24/7 Emergency Hotline
Available every day, including holidays
Ask for the "Emergency Claims Desk" when calling.
Emergency Email
emergency@thaiinsurances.com
Response Time
Emergency calls answered within 60 seconds, 24/7
What to Do in an Emergency
Follow these steps immediately after an incident to protect your claim rights:
- 1Ensure the safety of all personnel first
- 2Take photographs and video of the damage or incident scene
- 3Do not dispose of damaged goods without our approval
- 4File a police report if theft, vandalism, or criminal damage is involved
- 5Notify carriers or warehouse operators in writing immediately
- 6Preserve all shipping documents, invoices, and correspondence
- 7Call our emergency hotline with your policy number and incident details
Do not admit liability, sign settlement offers, or dispose of evidence without consulting our claims team first. Doing so may prejudice your policy coverage.
Our emergency team will coordinate surveyors, legal counsel, and mitigation specialists as needed — you don't have to manage it alone.